Viceroy Solution

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Epic

Viceroy Solutions Inc. aspires to be the industry's foremost provider of online services, renowned for our dedication to quality, innovation, and customer fulfillment. This vision will be realized by continuing to invest in our people, technology, and processes. We will also prioritize establishing solid relationships with our clients and business partners.

We Provide

Strategic Project Management and Epic Implementation

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Our firm excels in the design and implementation of clinical workflows, ensuring seamless integration across Epic's diverse modules such as Anesthesia, ASAP, Beacon, and Beaker. We leverage our application workflow experience in Ambulatory, Inpatient, and Revenue Cycle to deliver tailored solutions.

Recognizing the critical nature of project governance, we establish clear steering committees, project timelines, and implement strategic change management rollout strategies that harmonize with your provider support systems.

We are adept in designing clinical workflows, building data sheets, implementing application changes, and testing application integration, ensuring a robust setup before, during, and after the go-live phase.

We Provide

Advanced System Development and Workflow Automation

With a profound understanding of Epic's system build capabilities, we specialize in automating workflows within Epic modules, including Radiant, Stork, and Willow, enhancing clinical processes and patient care delivery.

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Our technical engineers are skilled in deploying Epic to cloud environments such as AWS and Azure, ensuring scalable, secure, and efficient system performance.

We emphasize the security of both systems and clinical data, ensuring that your deployment not only meets but exceeds industry standards for data protection and privacy.

We Provide

Operational Excellence and System Enhancement

Our operational excellence transcends basic system functionality, ensuring that critical Epic modules like EpicCare Ambulatory and ClinDoc deliver peak performance. We delve deep into the technical intricacies of healthcare systems, demonstrating a profound understanding of Cache database management and HL7 standards, which are essential for seamless data exchange and interoperability.

We provide domain management and system performance optimization, ensuring that the Epic system operates at peak efficiency and integrates smoothly with healthcare analytics to drive informed decision-making.

Post go-live, we engage in thorough analysis and continuous support, fine-tuning the system and processes to ensure sustained operational excellence and quality patient care.

We Provide

Epic Training and User Empowerment

Our education programs encompass user training and mentoring with an emphasis on Epic modules such as MyChart/CRM and Nurse Triage, fostering thorough patient engagement and care coordination.

Our training curricula are designed to address the complexities of application workflows, equipping your team with the expertise to leverage the full suite of Epic's clinical and administrative modules.

By providing ongoing training and support, we ensure that your team remains proficient and confident in using the Epic system, thereby maximizing investment and enhancing user adoption rates.

We Provide

Technical Infrastructure and Secure Administrative Support

We offer comprehensive technical support for all Epic modules, ensuring robust infrastructure management, whether it's for technical applications like Data Courier and Reporting Workbench or clinical and administrative modules.

Our services extend to the deployment of technical infrastructure, with a keen focus on system deployment, performance tuning, and capacity management for sustained system reliability.

Beyond technical assistance, we provide administrative support to manage the complexities of Epic's system, ensuring that your administrative and clinical operations are secure, efficient, and patient-centered.